As with many purchases, our first impulse when selecting a web hosting company is to go with the cheapest. Hey, they’re all alike, why pay more? Au contraire.
There are a number of objective criteria that separates one web hosting company from another and money is only one of them. And not the most important one. Selecting a company based on price alone is equivalent to selecting an auto mechanic on price alone. Sure, he may maintain or fix your car cheaper. But will the car spend all the time in the shop and none on the road?
The first consideration is ‘horsepower’. Do they have the capacity to carry your load and deliver decent performance? Most hosting companies will advertise that they have huge bandwidth and hundreds of servers. They’re usually telling the truth.
But there’s a difference between existing capacity and usable capacity. If they also have thousands of sites with millions of visitors per day the available or free capacity will be much lower. A big pickup truck may be able to tow 5,000 lbs. But not if it’s already carrying 4,999.
Be sure to ask about available capacity, and have the prospective company back it up with reliable numbers. If you can’t interpret the information they provide, find someone to help you do so.
Next, and a very close second, is reliability. A lot of power is worthless if it’s cut often. Outages are a normal part of business. Even Google and Microsoft go down from time to time. The difference is, it happens rarely and they have failover plans. That means, if their site/system does go down it’s either up again in a flash, or you never see the outage because a backup system kicks in automatically and seamlessly.
Be sure to grill the company closely about their up time. They’ll often tout 99.6%, or some such figure. But, like the on-time figures of the airlines, those numbers can be shaded by adjusting the definition of ‘up time’. What matters to you is whether your visitors will be able to reach your site at any time of the day or night they might want to.
Find out what systems, both technical and human, they have in place to deal with failures of all sorts. Servers can go down, networks can fail, hard disks can become defective and lose data even when the other components continue to work fine. The result is YOUR site is unavailable, which is all that matters to you. The web hosting company should be able to deal with all of that and have you up again very quickly.
Last, but not least, is security. With the continuing prevalence of viruses and spam, you need to know that the web hosting company you select has an array of methods for dealing with them. That means a good technical plan and staff who are knowledgeable in dealing with those issues. The old saying: ‘an ounce of prevention is worth a pound of cure’ is more true here than anywhere else.
All these issues are central to finding a web hosting company that can deliver the services you need. After those criteria are satisfied by a number of candidates, then you can start narrowing them down by price.
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